Privacy Policy
Clos de Luz manages this store and this website, including data, content, features, tools, products, and services to offer you, the customer, a curated shopping experience (the “Services”). Clos de Luz utilizes Shopify technology that allows us to provide you with the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services or when you communicate with us by any other means. In case of conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail concerning the collection, processing, and disclosure of your personal information.
We kindly request that you read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge having read this Privacy Policy and understand how your personal information is collected, used, and disclosed, in accordance with what is established in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we refer to any data that identifies you or can reasonably be linked to you or another individual. Personal information does not include data collected anonymously or those that have been de-identified so that they cannot identify you or be reasonably linked to you. We may collect or process the following categories of personal information — including inferences drawn from such information — based on how you interact with the Services, your place of residence, and what the applicable laws enable or require:
Contact Details including your name, address, billing address, shipping address, phone number, and email address.
Financial Information including credit card numbers, debit card numbers, financial account information, payment card information, transaction details, payment method, payment confirmation, and other related payment information.
Account Information including your username, password, security questions, preferences, and settings.
Transaction Information including items you view, add to your cart, save to your wishlist or purchase, return, exchange, or cancel, as well as your past transactions
Communications with Us including information you provide to us in your communications with us, for instance, when submitting a customer service claim.
Device Information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage Information including information on your interaction with the Services, such as when and how you use or browse them.
Sources of Personal Information
We may collect personal information from the following sources:
Directly from You including when you create an account, visit or use the Services, communicate with us, or provide us with your personal information by any other means.
Automatically Through the Services including information from your device when you use our products or services or visit our websites, as well as through the use of cookies and similar technologies;
From Our Service Providers including when we engage them to enable certain technology or when they collect or process your personal information on our behalf;
From Our Partners or Other Third Parties.
How We Use Your Personal Information
Depending on how you interact with us or what Services you use, we may utilize your personal information for the following purposes:
To Provide, Personalize, and Enhance the Services. We use your personal information to deliver the Services to you, which includes fulfilling the contract we have with you, processing your payments, managing your orders, remembering your preferences and the items that interest you, sending you account-related notifications, processing purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, organizing shipping, facilitating returns and exchanges, allowing you to post reviews, and offering you a personalized shopping experience, such as recommending products related to your purchases. This may include using your personal information to personalize and enhance the Services.
Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as sending you commercial, advertising, and promotional communications by email, text message, or postal mail, and displaying online ads about products or services on the Services themselves or on other websites, even based on items you previously purchased, added to your cart, or other activities conducted on the Services.
Security and Fraud Prevention. We use your personal information to authenticate your account, provide a secure shopping and payment experience, detect, investigate, or act against potential fraudulent, illegal, dangerous, or malicious activities, protect public safety, and ensure the security of our services. If you choose to use the Services and register an account, you are responsible for maintaining the confidentiality of your access credentials. We strongly recommend that you do not share your username, password, or other information with anyone.
Communications with You. We use your personal information to provide you with customer support, respond to your requests, deliver services efficiently, and maintain our business relationship with you.
Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal proceedings, including requests from law enforcement or governmental authorities, as well as to investigate or participate in civil discovery processes, potential or actual litigation, or other contentious legal proceedings, and to enforce or investigate potential violations of our terms or policies.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate reasons, in accordance with this Privacy Policy. Such circumstances may include:
With Shopify, providers, and other third parties that provide services on our behalf (e.g., IT management, payment processing, data analysis, customer service, cloud storage, order and shipping management).
With business and marketing partners to provide marketing services and display ads to you. For example, we use Shopify to support personalized advertising through third-party services, based on your online activity with different merchants and websites. Our business and marketing partners will use your information according to their own privacy notices. Depending on where you reside, you may have the right to tell us not to share information about you for personalized advertising and marketing purposes, based on your online activity with different entrepreneurs and websites. You can exercise your rights to object to such uses here
When you direct, request, or otherwise consent to the disclosure of certain information to third parties, for example, to send you products or through the use of social media widgets or login integrations.
With our affiliates or, in general, within our corporate group.
In connection with a business transaction, such as a merger or insolvency process, to comply with applicable legal obligations (including responding to subpoenas, search orders, or other similar requests), to enforce the relevant Terms of Service or policies, and to protect or defend the Services, our rights, and the rights of our users or other individuals.
Relationship with Shopify
The Services are hosted on Shopify, which collects and processes personal information about your access and use of the Services, to provide and enhance the Services for you. To offer you and improve the Services, the information you submit to the Services will be transmitted and shared with Shopify and third parties that may be located in countries other than yours. Additionally, to help protect, develop, and enhance our business, we use certain advanced Shopify features that incorporate data and information obtained from your interactions with our store, other entrepreneurs, and the Shopify platform itself. To offer these advanced features, Shopify may use personal information collected about your interactions with our store, other entrepreneurs, and the Shopify platform itself. In these circumstances, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights over the use of that information for those purposes. For more information on how Shopify uses your personal information and regarding the rights you may have, you can check Shopify's Consumer Privacy Policy. Depending on where you reside, you can exercise certain rights regarding your personal information here Link to Shopify Privacy Portal.
Third-Party Websites and Links
The Services may include links to websites or other online platforms operated by third parties. If you access links that direct to sites not affiliated or controlled by us, we recommend you review their privacy and security policies and other terms and conditions. We do not guarantee nor are we responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information contained therein. Information you provide in public or semi-public spaces — including what you share on third-party social media platforms — may also be visible to other users of the Services and users of those third-party platforms, without any limitations on its use by us or by third parties. The inclusion of such links does not imply endorsement of the content of those platforms or their owners or managers, unless explicitly stated in the Services themselves.
Children's Data
The Services are not intended for use by minors, and we do not knowingly collect personal information from minors according to applicable law in your jurisdiction. If you are a parent or legal guardian of a minor who has provided us with their personal information, you can contact us using the details provided below to request its deletion. As of the effective date of this Privacy Policy, we do not have effective knowledge that we "share" or "sell" (as these terms are defined by applicable law) personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please note that no security measure is perfect or infallible, and we cannot ensure "absolute security." Additionally, any information you submit to us may not be protected during transmission. We recommend that you do not use unsecured channels to send us sensitive or confidential information.
The time we retain your personal information depends on several factors, such as the need to maintain your account, provide you with the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your Rights and Options
Depending on where you reside, you may have some or all of the rights listed below concerning your personal information. However, these rights are not absolute, they may apply only in certain circumstances, and in some cases, we may deny your request where permitted by law.
Right of Access. You may have the right to request access to the personal information we hold about you.
Right to Erasure. You may have the right to request that we erase the personal information we hold about you.
Right to Rectification. You may have the right to request that we rectify inaccurate personal information we hold about you.
Right to Data Portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Right to Object to the Sale or Assignment of Data for Personalized Advertising. Depending on where you reside, you may have the right to object to the "sale" or "assignment" of your personal information, or to object to the processing of such information for purposes considered "targeted advertising," as established in the applicable privacy laws. You can exercise your rights to object to such uses here. Please note that if you visit our website with the Global Privacy Control data-sharing preference signal activated, depending on your location, we will automatically treat that visit as an opt-out request for the device and browser you use. If we can associate the device sending the signal with a Shopify account, we will apply the opt-out request to that account as well. For more information about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Except for the Global Privacy Control signal, we do not recognize other "Do Not Track" (DNT) signals that may be sent from your web browser or device.
Management of Communication Preferences. We may send you promotional emails, and you can opt-out at any time using the unsubscribe option that appears in our emails. If you opt-out, we may still send you non-promotional emails, such as those related to your account or orders you have placed.
If you reside in the United Kingdom or the European Economic Area (EEA), and subject to the exceptions and limitations set forth in local law, you may exercise the following rights in addition to those mentioned above:
Opposition to Processing and Limitation of Processing: You may have the right to request that we stop or limit the processing of your personal information for certain purposes.
Withdrawal of Consent: When the processing of your personal information is based on your consent, you have the right to withdraw that consent. If you withdraw your consent, it will not affect the legality of the processing conducted based on your consent before its withdrawal.
You may exercise any of these rights in places indicated in the Services or by contacting us using the contact details provided below. For more information on how Shopify uses your personal information and the rights you may have — including those related to data processed by Shopify — you can visit https://privacy.shopify.com/en.
We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required by applicable law. In accordance with applicable law, you may designate an authorized representative to submit requests on your behalf to exercise your rights. Before accepting a request submitted by a representative, we will require that they provide proof that they have been authorized to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request within a reasonable timeframe, as established by applicable law.
Complaints
If you have any complaint about how we handle your personal information, we kindly ask you to contact us using the contact details provided below. Depending on where you reside, you may have the right to appeal our decision by contacting us using the contact details provided below, or by filing a complaint with the local data protection authority. For the EEA, you can find a list of data protection authorities here.
International Transfers
Please note that we may transfer, store, and process your personal information outside of the country in which you reside.
If we transfer your personal information outside of the European Economic Area (EEA) or the United Kingdom, we will use recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses (SCC) or any equivalent contract issued by the competent UK authority, as applicable, unless the transfer is made to a country that has been recognized as providing an adequate level of protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the updated version of this Privacy Policy on this website, update the "Last Updated" date, and notify you of changes as required by applicable law.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights granted to you, call us at , email us at gedwards@closdeluz.com, or contact us at Rigolemu, Malloa, LI, 2950000, CL. For purposes of applicable data protection legislation, we are the data controller of your personal information.